Protractor

When I select a contact- I would like to see a popup note or a line below their Name with Balance owing and status of Current or past due. I don't see it until the WO is created and the opportunity to deal with it was when the appointment was created.

Having a setting or feature where you can apply a specific note to work orders with all years, makes, and models. For example, on all 2013-2015 Jaguar XF's, being able to automatically have a note on the work order to not disconnect the battery in order to preserve the BCM.

I'm requesting add a "Today" and "Yesterday" to the time clock utility date range options. Most of the time I'm fixing a time card, I'm fixing it for today or yesterday. Right now, I have to select 'date range', scroll down and select 'custom'. Then I select 'start date' and open a calendar. Then I search for today's date on the calendar and select that little date box. It doesn't sound like much, but it's enough that, every time I click on the time clock utility, I throw a little mental temper tantrum knowing how inefficient it's about to be. Adding these new date range options would be much more efficient and user-friendly. Thank you for considering.

Would like the ability to send pictures back and forth in messaging to technicians as it helps when ordering parts.

It would be nice to have a way to mark deactivated, sold, or single visit vehicles. Often we deal with Body Shops, other Mechanical Shops, or Second Hand Dealers, and they will have a vehicle in once or maybe twice for repairs. It would be nice to be able to deactivate, but not delete these old vehicles, so that their history is still intact, but we don't have a list a mile long under that contact.

Would like the ability when making an appointment in the scheduler to make it straight into a work order, at the moment we have to create the appointment then click into it again and then click the "convert to work order" button to switch it over. Would save some time.

You should be able to look at vehicle history from an old invoice instead of having to go to contact and find the vehicle and then to to history from there.

Create an appointment from the contact screen the same way we can create work orders and estimates.

First time customers in scheduler or work order it would be helpful to auto populate the city when entering zip code or have a drop down choice of city. RO Writer did this so it should not be difficult.

The internal messaging needs a good overhaul. I'd like to be able to add users to a message without having to create a group in setup. Basically messaging needs to work just like it does in 99% of all other messaging apps/phone. The notifications also don't behave as one would expect. I receive two pop-ups when I get a message. I just need one notification where I can click anywhere on that notification and it will open the full messaging box. I do NOT need a window where I can't see the full conversation thread.