Protractor

A more robust process of checking in a customer. I would love to see a window pop up that is a form for service advisors to fill out. We would be able to customize it and change what questions and options they have. For example: what is your primary use of this vehicle? Have you have any recent repairs done? How long do you plan on keeping your vehicle for?

an option to duplicate an inventory item similar to the duplicate on creating service packages

In our shop we heavily rely on the messaging system for communication from both internal staff and customer texting. It would be nice to be able to set an urgency level or color option on the alerts that show up on our screen as there is a new message received. Because the service advisors are constantly receiving messages from all angles their screens are constantly full of alerts, but at a glance they all look the same and get camouflaged together. But when a time sensitive one is sent to them, like a technician asking for parts... it may get overlooked as to how fast the service advisor should deal with it. So if there was a setting to make the pop-up alerts flash RED or something when sent from technicians, to look different and stand out to grab the attention of our service advisors that would be very helpful. Also if there was another option to send a message to a 'task list' to help organization, that too would be quite helpful.

System currency currently in US Dollars, need to change to UAE Dirhams AED

System currency currently in US Dollars, need to change to UAE Dirhams AED

System currency currently in US Dollars, need to change to UAE Dirhams AED

Can we have the option to add a service package multiple times? It deletes multiples in the history section.

It would be nice if there were a way to create email signatures for sending receipts from accounting, rather than having to type it in every time.

When I use Protractor to delete inventory item duplicates, it won't let me pick which one to delete. Support told me "the system chooses for you," but how is it supposed to know which is the good item? This isn't really a feature request. As far as I see it it's a bug fix.

Some customers, usually fleet customers, require one or more persons to be emailed estimates and work orders, and a different person or persons to be emailed invoices and A/R statements. Additionally, being able to set up multiple emails so they are all emailed automatically without having to manually add them each time would be a very nice feature. For example: Take ABC Landscaping, Inc., they have 40 fleet vehicles and multiple people in the decision making process. They request the following people be emailed at the following stages: -Estimates and Work Orders need to be emailed to Tom, Stan, and Dave. -Invoices need to be emailed to Dave and Kathy. -A/R Statements need to be emailed to Kathy and Frank. Having to always remember to manually add this email or that email depending on what is being sent opens the door for a shop to make a mistake and look unprofessional in the eyes of a fleet customer. Being able to consistently email each person based on the type of document being emailed will keep the customer happy and streamline a shop's workflow.