Protractor

I would like to be able to add notes to a customer and vehicle files that Pops up whenever one of these is accessed. For instance, I just got off the phone with a client who was just here. He said from now on, he only wants us to use GM parts. I want to be able to add that note now, so when he's here three months from now, that note will "POP-UP" when the advisor accesses their info. I know there are note sections for customers and vehicles but those notes get missed all the time.

Can warranty parts that have cores, also have the core in the warranty section, rather than the part being in warranty, and the core being in returned items. This will stop having to do a credit invoices in two parts for warranty with cores.

an option to duplicate an inventory item similar to the duplicate on creating service packages

You should be able to look at vehicle history from an old invoice instead of having to go to contact and find the vehicle and then to to history from there.

A search function in the scheduler that allows the user to type in a customer name, phone number, email address, VIN, or license plate that would bring up the original appointment date and any subsequent hold overs.

In our shop we heavily rely on the messaging system for communication from both internal staff and customer texting. It would be nice to be able to set an urgency level or color option on the alerts that show up on our screen as there is a new message received. Because the service advisors are constantly receiving messages from all angles their screens are constantly full of alerts, but at a glance they all look the same and get camouflaged together. But when a time sensitive one is sent to them, like a technician asking for parts... it may get overlooked as to how fast the service advisor should deal with it. So if there was a setting to make the pop-up alerts flash RED or something when sent from technicians, to look different and stand out to grab the attention of our service advisors that would be very helpful. Also if there was another option to send a message to a 'task list' to help organization, that too would be quite helpful.

Currently, if a service package has multiple labor lines, the only option is to mark the entire service package as complete. It would also be useful to have the ability to right-click the individual labor lines to mark them as complete.

would be nice to be able to send statements and invoices to multiple emails at once if they're saved to the customer profile.

(YELLOW STICKY NOTE IN WO) CAN THE NOTE SECTION CHARACTER COUNT BE INCREASED. A FEW COLOR CHANGE OPTIONS WOULD BE NICE AND THE ABILITY TO RE-SIZE/STRETCH IT BY PULLING CORNERS.