Precision Automotive
Currently, when a work order is placed “On Hold” (waiting for parts, client authorization, etc.), the tile disappears from the technician’s prioritization screen. This creates a breakdown in workflow visibility and accountability.
We are requesting an enhancement where:
• “On Hold” work orders remain assigned to the technician
• These jobs are displayed in a clearly defined “On Hold” section under each technician’s column
• This section should be visually separated from active work
• “On Hold” jobs must NOT count toward the technician’s daily workload or load percentage (consistent with how they are excluded on the Overview screen)
Why this matters:
• Technicians lose visibility of jobs they are still responsible for
• Service consultants and managers lose an accurate real-time picture of workflow
• Jobs risk being forgotten or delayed once removed from view
• Creates unnecessary back-and-forth to track status manually
Operational Impact:
In a high-efficiency shop environment, technicians are often juggling multiple vehicles at different stages. Even when a job is paused, ownership does not change. Keeping these jobs visible ensures:
• Better planning when parts arrive
• Faster re-engagement on paused jobs
• Improved communication between service consultants and technicians
• Stronger accountability across the team
Suggested UI Behavior:
• Add an “On Hold” section at the bottom of each technician’s column
• Greyed-out or visually distinct tiles to indicate paused status
• No impact on load %, hours available, or prioritization calculations
Priority Level:
High – This is a critical workflow improvement for real-world shop operations.

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