In the last month, when we input customer's contact info in contacts or via scheduler or work order, address says information in address already exists, do you want to change it - even if it is a new customer with blank info. When we provide the city, state and zip, the message will come up. Clicking yes or no may change to an entirely new city and state and zip or not. We have to change fields over and over until Protractor gives in and allows the city and state and zip we want. This needs to change ASAP so that what we type in stays until we change it.