I have an idea that I am not sure if it is possible or not, but I guess you never know unless you ask. We subscribe to identifix as a tech support line for getting various information for diagnostic and repairs. Is it possible to get a link that attaches to the work order so if we need to use identifix we can just click right on the work order. In an ideal world when it opens up it would automatically populate the vehicle information. Then the tech could put in their story and submit request from protractor. This would make it easier instead of having change programs, input all the information and submit the question.