Parts Check Boxes on WO for Technicians
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Mike Foxall
As a technician, I'd like to be able to click a box saying I did use each part. It's a small extra step, but would save us from billing the customer for parts I did not use and which did not get removed from the work order. It would also be a good prompt for the Advisors to ensure the part gets in the returns section for return to the correct vendor and avoid lost parts.
M
Mike Foxall
The other benefit to the technician is, in the case of a bigger job that has a lot of parts on it, the technician may not have been given a part (e.g. a thermostat on a head gasket job) that the advisors told the customer was being replaced and is billed on the WO. The technician doesn't have the part in his parts bin (maybe it was arriving later) and re-uses the old thermostat. Customer gets billed for a part that wasn't installed and the car gets a lesser repair. If the tech had to check it off that he installed it, he would know to go looking for it prior to completing the repair.
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DEVIN ROCHON - 24161
this would be super helpful
A.J. Pau
Brilliant, good for service advisors too if the invoice can't be posted until everything is checked off!
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Tyler V
Yes!