CUSTOMER STATEMENTS
Fay Porter
Sometime after January statement stopped showing detail of payments and original invoice amounts.
Customers are complaining that the Statements make no sense and they are right.
I had one customer really chew me out about it.
Statements were better before February, now they are flat out awful.
A customer should be able to see on their statement the same thing we can see on the accounting screen:
*Original Invoice Amount
*Outstanding
*Balance
Fay Porter
Every update seems to make A/R Statements worse. Very frustrating for the user as well as the customer.
H
Heather MacMullin
I hadn't noticed, and yes, the statements were always ugly to follow. Now it is worse. I agree, it would be nice if the customer sees what I see. Including ones with zero outstanding. They should stay on their statement until I purge them.
T
Trevor Adams
but i do agree it should have the outstanding balance on the statements
T
Trevor Adams
i dont think the statement ever had the outstanding balance, at least i dont remember seeing it. granted we stopped in house financing couple years ago